Business grant application
“In the days immediately following lockdown measures being implemented, we were advised of our need to provide a new business grant service. The department was understandably operating on very reduced staffing capacity, changes to regular services were still in development and flux, but providing this support service to businesses had to happen without further delay.
Given that multiple, urgent demands from various areas of the organisation were placed on the digital team’s time and resource, they were able to develop and release a product for us to test very quickly – following some further refinement, we were able to go live in less than a week. This required some very long hours and hard work from the digital development team alongside officers from my service – the commitment and pace was very impressive.”