A joined-up approach
Key project details
A rapid solution
Supporting unpaid carers across the City
A calculated result
Putting effort where it counts
We only had a few days from service request to launch, to provide a solution which would enable residents to request PPE and staff to triage applications and deliver equipment. We discussed the requirements with the service to understand the overall objective and designed a solution which could be built quickly, but which would enable a small number of staff to process case volume easily. The form was designed to capture the caring requirements, rather than the PPE. The requestor was asked to provide details about the amount of daily direct care, as well as the number of carers per day. We built the calculation logic in the backend, to automatically present staff with the amount of PPE to deliver, based on the response provided by the resident.
A modular design
Citizen ID, Drupal and Contact Management
By reusing the existing development architecture of Citizen ID (to capture identity information), Drupal forms (to create forms quickly) and Contact Management (to provide a staff admin environment), we were able to build an end-to-end solution within a few days.
Colleagues in IT&D quickly developed a solution for us to set up and manage key areas of responses in relation to support for some of our most vulnerable residents who are at increased risk due to Covid.